Key Print Co. warrants that its products will be free from defects in the material and workmanship for a period of one (1) year from the date the end user receives the product.
If any product is believed to be defective during the warranty period and, if Key Print Co. determines that a solution cannot be accomplished over the phone or otherwise remotely, a shipping label will be sent to the end user for the return of the defective product. Upon receipt of the defective product, a replacement will be shipped to the end user within one business day at no additional charge.
These warranties shall not apply to any defect, failure, or damage caused by improper use or misuse of our products.
In addition, Key Print Co. shall not be obligated under this warranty to repair any damage, malfunction, or degradation of performance resulting from improper use or connection to incompatible equipment, including but not limited to defective or non-compatible printers.
Key Print Co. is not liable for any damages to any end user’s Direct to Garment printers, apparel, software, or other equipment used for printing or otherwise while using our products.